Return, Refund, and Warranty Policy

Effective Date: August 15, 2026

Thank you for shopping with us. We want to ensure you have a smooth and transparent experience with your purchases. Please review our return, refund, and warranty guidelines below.

1. Overview & Eligibility

We want you to be completely satisfied with your purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  • Return Window: You have 30 calendar days from the date you receive your item to request a return.

  • Proof of Purchase: A receipt, order confirmation email, or order number from your WooCommerce account is required to complete any return or exchange.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards

  • Downloadable digital products or software licenses

  • Clearance or final sale items (as marked on the product page)

  • Personalized, custom-printed, or made-to-order items (unless defective or damaged upon arrival)

3. How to Initiate a Return

To start a return or exchange:

  1. Contact us at [Insert Support Email] with your order number and the reason for the return.

  2. If your return is approved, we will provide you with instructions on where and how to send your package.

  3. Items sent back to us without first requesting a return will not be accepted.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

4. Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card, PayPal, etc.) within a certain number of days, depending on your card issuer's policies (typically 5–10 business days).

5. Late or Missing Refunds

If you haven’t received a refund yet:

  1. First, check your bank account or credit card statement again.

  2. Contact your bank or credit card company; it often takes some time before your refund is officially posted.

  3. If you’ve done all of this and you still have not received your refund, please contact us at [Insert Support Email].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same thing, send us an email at [Insert Support Email] and ship your item to our designated return address.

7. Damaged, Defective Orders & 18-Month Warranty

If you received an item that is broken, defective, or incorrect due to an error on our part, please contact us immediately within 7 days of delivery with photos of the damaged item and packaging so we can arrange for an immediate replacement or full refund.

  • 18-Month Hardware Warranty: Hardware items, such as the Mind Phone, are backed by an 18-month manufacturer warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use.

  • Warranty Exclusions: The 18-month warranty does not cover accidental damage, water damage, normal wear and tear, cosmetic scratching, drops, or unauthorized modifications and repairs.

  • Warranty Claims: If your device experiences a manufacturer defect during the 18-month coverage window, contact us at [Insert Support Email] with your order details and a description of the issue to initiate a warranty evaluation, repair, or replacement.